Emirates wins three honors at Skytrax Awards 2022
Emirates has won three awards at the Skytrax World Airline Awards 2022, including World’s Best Economy Class, World’s Best Economy Class Catering and World’s Best Inflight Entertainment for the 17th time in a row.
This latest recognition from Skytrax comes after the airline’s recent announcement that it is investing more than US$2 billion to enhance its customer experience.
These include one of the largest retrofit projects in aviation history spanning 120 aircraft that will soon bring the airline’s latest interior concepts, a new hospitality-focused service delivery model, and best-in-class all cabins starting this year. Will sport product enhancements. Emirates will invest more than US$350 million in next-generation inflight entertainment systems with Thales for passengers to experience the airline’s vast library of 5,000 channels on high-definition screens, as well as in its upcoming fleet Many other hi-tech facilities can also be experienced. of A350 aircraft.
Customers flying Emirates Economy Class, regardless of whether they choose to travel on the airline’s 130 destination-strong network, can look forward to a menu brimming with regional and seasonal flavors, including hearty main dishes and sides and a delicious dessert inspired by their destination. Is. ,
The Emirates also takes pride in celebrating unique cultures and traditions from around the world by offering signature dishes for occasions such as Diwali, Christmas, Ramadan, Eid al Adha, Lunar New Year and, most recently, Oktoberfest and Onam.
Emirates provides one of the most comprehensive and state-of-the-art entertainment and communication services in the skies. Ice, the inflight entertainment system provided by Skytrax for the 17th time this year, offers more than 5,000 channels of entertainment, 4,000 hours of movies and TV, and 3,500 hours of music and podcasts. Customers can also choose from content in 40 languages. In addition to entertainment, Emirates Snow offers a range of other useful features, such as: the ability to check your flight status; Real-time view of the sky during take-off and landing from cameras mounted on the nose, tail and underbelly of the aircraft; EmiratesRed; The world’s first inflight tv shopping channel and live tv.
Snow is also the only inflight entertainment system that offers exclusive programming from Shahid, with over 135 hours of highly popular Arabic content across 15 shows, with more to be added in the coming months. Emirates was the first airline in the region with HBO Max to offer exclusive hits only through the streaming service.
Emirates’ on-board product experience is complemented by the airline’s cosmopolitan team of cabin crew, who come from over 130 countries. Crew members, already trained to provide the best inflight service, are furthering their hospitality experience through a rigorous training program, which was designed in partnership with cole Hotelier de Lausanne. The latest program focuses on mastering the four service pillars: excellence, focus, innovation and passion.
Small touches are also involved in bringing about a radical change in the customer experience that make a big difference not only for the customers but also for the planet. Economy class customers can relax in a warm and soft durable blanket made from 100% recycled plastic bottles. The airline also offers sustainably manufactured amenity kit bags for economy class customers on select long-haul flights, which have been redesigned to represent the four elements – fire, water, earth and air. That reminds of the meticulous balance needed to preserve. future of our planet. The kit’s travel essentials – socks, eyeshadows, toothbrush and tooth paste, as well as bookmarks, are all made from eco-friendly materials and come in natural earth tones.
Younger travelers traveling in all classes can also indulge in a selection of special plush toys and blankets, as well as ‘fly with me’ belt bags, duffle bags, and backpacks. All children’s goods and toys are consciously made from 100% recycled raw materials, including drinking bottles, and the swing tags use non-toxic soy based inks printed on recycled cardboard.
On the ground, Emirates is working hard to create a smart contactless journey for its customers. Passengers can choose to use its integrated biometric path in DXB to check in on their flight, complete immigration formalities and board their flights. Customers can also use the airline’s touchless self-check-in and bag drop kiosks at Dubai International (DXB).
The smart contactless experience continues on board, with digital menus available on the Emirates app, and customers can also use the app to create favorite playlists for snow.